Terms of Service
General Terms and Conditions (GTC) – StereumLabs
Version: 1.0 • Date: 19.09.2025
Note: This English version is provided for information purposes only. In case of discrepancies or disputes, only the German version is legally binding.
1. Scope, Contracting Parties, Amendments
1.1 These GTC govern the conclusion, content, and performance of all contracts concerning the provision of StereumLabs services (hereinafter “Service(s)”) as Software-as-a-Service (SaaS) including related services to customers. Provider is RockLogic GmbH (“Provider”), [FN 390364 s], [Address: Leitzersbrunnerfeld 24, 2003 Stockerau, Austria].
1.2 The Service is intended exclusively for entrepreneurs/businesses within the meaning of § 1 UGB. Consumers (§ 1 KSchG) are excluded from the offering. Contracts are concluded only with commercial customers.
1.3 Deviating, conflicting, or supplementary terms and conditions of the customer shall not become part of the contract unless expressly agreed to in writing.
1.4 The Provider may amend these GTC for objectively justified reasons to a reasonable extent (e.g., changes in law, official/judicial decisions, technical/organizational changes, introduction of new features). Customers will be notified at least 60 calendar days in advance by e-mail. Silence will be deemed acceptance at the end of this period (with explicit notice given to the customer of this consequence). In case of timely objection, the previous terms shall continue; the Provider may then terminate the contract.
2. Definitions
Artefact ID: uniquely referable identifier for a specific test/measurement environment (build, software version, configuration, timing).
EC/CC combination: specific pair of Execution Client and Consensus Client.
Reports: evaluations generated by the Service (e.g., Go/No-Go cards, benchmark reports), optionally digitally signed.
3. Description of Services
3.1 Purpose. StereumLabs provides decision-making, compliance, and benchmarking support for Ethereum client stacks and infrastructure (including Go/No-Go cards per release/stack, baselines & drift detection, independent benchmarks of clients/clouds, BCM-relevant metrics such as headroom/re-sync/stability). No operation/management of productive nodes for customers; no custody/management of keys; no financial, legal, or tax advice.
3.2 Provision. Services are provided as a cloud-/SaaS-service in the latest version. There is no entitlement to previous versions. Functions may be modified, replaced, or discontinued, provided this is reasonable for the customer. Free additional features may be removed at any time without notice.
3.3 Plans. The Service is offered in the following plans (details/current prices in the service description & price list):
Free / Early Access / Pro / Enterprise: Exact service features (e.g., number of Grafana users, custom runs, export options) are determined solely by the current Service Description & Price List available on the Provider’s website https://stereumlabs.com, which form a binding part of the contract. In case of conflicts between website content and these GTC/price lists, the GTC/price lists prevail. If a plan is provided free of charge, no availability, warranty, or support obligations apply.
3.4 “Audit-ready Evidence”. Signed, reproducible measurements with Run IDs/Artefact IDs; suitable as evidence for ISO/SOC 2/DORA. The Provider delivers evidence, but no guarantee of future productive system behavior.
3.5 Change-Gate. Objective Go/No-Go cards per release/stack; linkable in CAB/change tickets. Customer decisions remain the sole responsibility of the customer.
3.6 Continuous Compliance. Baselines & drift detection instead of one-time snapshot audits. Metrics available immediately after releases (where technically possible).
3.7 Transparency & SOPs. Standardized, documented procedures (SOPs) ensure reproducible, auditable measurements and comparability (“four-eyes principle” via independent lab environment).
3.8 System Requirements. Use requires current browser/OS versions from the past two years, permanent internet connection; no offline mode.
4. Registration and Account
4.1 Registration only in the name of the customer’s own company or as an authorized representative. Provider may request evidence (company register excerpt, authorization). No entitlement to registration.
4.2 Access data must be kept secret and protected against unauthorized access. The customer must immediately report suspected compromise.
4.3 Account sharing is prohibited. Each Grafana user account may be used only by a single natural person. Multiple use, transfer, or shared use is not permitted.
4.4 The Provider may block accounts in case of violations/security risks. In such cases, the customer has no claim for refund or credit of already paid but unused fees.
5. Intellectual Property Rights, Usage Rights, Open Source
5.1 The Provider retains all rights to services, software, documentation, reports, logos, and content. A simple, non-transferable, non-sublicensable right of use is granted for the contract duration.
5.2 The customer retains rights to its own data. The customer grants the Provider a simple usage right for contractual performance.
5.3 The customer is not permitted to share, reproduce, publish, or otherwise commercially exploit data, metrics, reports, or other content provided by the Service with third parties, unless expressly authorized in writing. Use for multiple companies or resale is prohibited.
5.4 Open-source components are provided under their respective licenses; the Provider assumes no warranty for OSS components beyond mandatory law.
6. Customer Duties, Permitted Use
6.1 The customer shall ensure an appropriate IT environment, updates, security measures (e.g., malware protection), and staff training.
6.2 No unlawful, abusive, or security-threatening use; no disruption of services/networks/servers (esp. no (D)DoS attacks, no introduction of malicious software). In case of violations, the Provider may block accounts; further claims remain unaffected.
6.3 No sensitive data/keys: By default, the Service processes no PII and no cryptographic keys; the customer shall not input such data. Deviations must be agreed in writing in advance (separate DPA required).
6.4 Backups & Export: The customer is responsible for exporting/backing up its own data. After contract termination, there is no entitlement to free provision of data; support may be provided against payment.
6.5 The customer is solely responsible for compliance with all legal/regulatory obligations (incl. DORA, MaRisk/BCM, tax/retention obligations).
7. Fees, Billing, Price Changes
7.1 Fees are net plus VAT and payable in advance per billing period; payment via methods offered by the Provider.
7.2 Payment is due regardless of actual usage (obligation to provide).
7.3 Indexation: Adjustment according to VPI 2020 (or successor index); notice by e-mail.
7.4 Price Changes: In addition, the Provider may adjust prices for objective reasons (new features/increased costs) with 60 days’ notice; silence = consent. In case of timely objection, previous prices remain; the Provider may terminate.
7.5 In case of default: statutory default interest; reimbursement of necessary collection costs (incl. debt collection) in reasonable proportion to the claim; access may be blocked.
7.6 Set-off by the customer is excluded, except for claims that are legally established or undisputed.
8. Term, Termination, Suspension
8.1 Contracts are indefinite with monthly billing, unless otherwise agreed.
8.2 Ordinary termination: at any time effective at the end of the current billing period; notice must be received at least 14 days before period end. Enterprise: 30 days.
8.3 Extraordinary termination for good cause, in particular for payment default despite grace period, serious breaches of clause 6, unlawful use, or insolvency proceedings.
8.4 After termination, the Provider deletes/blocks customer accounts. Data export must be completed before termination; later support is chargeable.
9. Service Levels, Maintenance, Support
9.1 Unless otherwise agreed in writing as an SLA (Enterprise only), no guaranteed availability applies. Planned maintenance may cause temporary interruptions; the Provider will inform in advance – except in emergencies.
9.2 Support: Response times are targets, not guarantees. Support channels and times are specified in the service description. Free plan: no support entitlement.
10. Warranty and Liability
10.1 The Service is operated with industry-standard care; technical errors, interruptions, delays, or data loss may occur. No specific annual availability is guaranteed.
10.2 Free plan: Provided free of charge. To the extent permitted by law, warranty and liability are fully excluded; no availability, quality, performance, or support obligations; the Service may be changed/discontinued at any time without notice. Mandatory liability (esp. for personal injury) remains unaffected.
10.3 Free add-ons/beta/early access (also in paid plans) are provided without warranty and may be discontinued at any time.
10.4 For open-source components, the Provider assumes – beyond mandatory law – no warranty/liability; relevant OSS licenses apply.
10.5 The Provider is not liable for damages resulting from unauthorized access to credentials, suspensions/deletions per contract, indirect damages, lost profits, missed savings, interest losses, or consequential damages.
10.6 The customer is liable for damages resulting from breaches of clause 6 and for introduced malicious code, and indemnifies the Provider from third-party claims.
10.7 Liability standards & limits (paid plans):
Liability for slight negligence is excluded – except for personal injury.
For gross negligence, liability is limited to the net total fees paid in the 12 months prior to the damaging event.
For intent, no monetary cap applies.
Mandatory liability, especially for personal injury, remains unaffected.
10.8 Defects: Obvious defects/errors must be reported by the customer within 7 days of knowledge via the designated support channel only; if remedied in due time, the customer waives price reduction/further claims. Minor defects (< 15% functional impairment compared to contract start) do not give rise to claims.
10.9 No operational/result guarantees: Reports/benchmarks/Go-No-Go cards are decision and audit evidence, not assurances of specific production outcomes.
11. Data Protection, Confidentiality, Security
11.1 Privacy by Design: The Service is designed such that no PII and no keys are processed. If personal data is processed on behalf, parties shall conclude a Data Processing Agreement (DPA) under Art. 28 GDPR in advance.
11.2 The Provider implements appropriate technical and organizational measures (TOM). Certifications (e.g., ISO/IEC 27001) may be evidenced separately.
11.3 Confidential information of the parties must be kept secret; exceptions apply to legal obligations or disclosure to advisors bound by confidentiality. The confidentiality obligation continues for three (3) years after contract termination.
11.4 The Provider may engage suitable subcontractors (e.g., hosting providers) for contract performance, subject to the same data protection and security requirements.
12. Compliance, Export Control
The customer shall comply with all applicable export, sanctions, and embargo regulations. Use in high-risk countries or for sanctioned activities is prohibited. The Provider may refuse services where legal/regulatory reasons apply.
13. Force Majeure
In cases of force majeure (including war, unrest, pandemics, strikes, natural disasters, large-scale failures of energy/network infrastructure, major cyberattacks), the Provider is released from obligations for the duration of the disruption; liability is excluded.
14. Final Provisions
14.1 Notices may be sent to the most recently provided contact details.
14.2 The Provider may assign the contract or individual rights/obligations in whole or in part to affiliated companies or suitable third parties; the customer hereby consents, provided this does not materially disadvantage the customer.
14.3 Governing law/jurisdiction: Austrian substantive law applies, excluding UN sales law and conflict-of-law rules. Exclusive jurisdiction, where permissible, is Vienna, competent court at the Provider’s registered office. Place of performance is the Provider’s registered office.
14.4 If any provision is or becomes invalid, the validity of the remaining provisions remains unaffected (severability clause). The parties undertake to agree a valid provision that comes as close as possible to the economic purpose.
14.5 Contract language is German. Translations are for information only.
14.6 Written form: Amendments or side agreements to these GTC must be in writing; this also applies to deviation from this written form requirement.
Annex A – Plan & Service Overview (Short, non-binding summary)
Free: heavily restricted, up to 30-day delay; 1 Grafana user; no SLA/warranty/liability (to the extent permitted by law); may be revoked at any time.
Early Access: like Pro with fewer features; up to 5 users; beta/preview features possible.
Pro: full metrics; no delays; transparent client configs; artefact IDs; signed reports; up to 5 users; optional client team access.
Enterprise: Pro features + custom runs (up to 6 EC↔CC combos, custom configs, variable VM resources incl. IPv4 visibility); up to 20 users; Prometheus export; limited seats with manual approval.
Note: Binding are the Service Description & Price List valid at the time of contract conclusion. Changes according to clauses 1.4 and 7.4 possible.